Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@fakiestore.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fakiestore.com and send your item to: Fakie KG der Pichler Sylvia, Laubengasse 244, 39012 Merano BZ, Italien.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Fakie KG der Pichler Sylvia, Laubengasse 244, 39012 Merano BZ, Italien
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Revocation for purchases WITHOUT Agreement for Payment by Instalments Only consumers have the right of revocation.
1. Right of revocation:
You have the right to revoke this contract within 14 days without giving reasons.
The revocation period is 14 days from the date you or any third party nominated by you, which is not the carrier, took possession of the last assignment of goods. In order to exercise your right of revocation, you must notify us,
Fakie KG der Pichler Sylvia, Laubengasse 244, 39012 Merano, Italy
info@fakiestore.com, Tel: +39 0473 270 175 by means of an unambiguous declaration (e.g. in a letter sent by post, in a fax or in an e-mail) of your decision to revoke this contract. You may use the attached Specimen Revocation Declaration Form, but you do not have to use this form.
You may fill out and send the Specimen Revocation Declaration Form or any other unambiguous declaration electronically on our website [online.fakieshop.com] and transmit it to us via the website. If you make use of this option, we shall without delay (e.g. by e-mail) send you a confirmation of the receipt of such a revocation.
To meet the revocation period it will be sufficient to send the notification of the exercise of the rights of revocation prior to the expiry of the revocation period.
2. Consequences of revocation:
If you revoke this contract, we are obliged to refund to you all received payments from you, including delivery costs (with the exception of any additional costs incurred due to your selection of a type of delivery other than the most cost-effective standard delivery) without delay and at the latest within 14 days from the date on which we received the notification of your revocation of this contract. We refund your payment using the same currency you used in the original transaction, unless otherwise expressly agreed with you; in no way we will charge you a fee for this reimbursement. We may refuse to make the repayment until we have received the returned goods or until you have submitted the evidence that you have returned the goods, depending on which is the earlier point in time.
You must return or surrender the goods to us without delay and in any case within 14 days from the date, on which you notified us about the revocation of this contract. The period will be met, if you despatch the goods prior to the expiry of the 14 days period. You shall bear the direct costs of returning the goods.
You must pay for any loss in value in the goods, only if this loss of value is attributable to handling the goods in a manner other than necessary for checking properties and condition, features and mode of operation of the goods.
End of Guidance on Revocation